At 99ab, your privacy is more than a legal obligation — it is a responsibility we take seriously. This document clearly explains how we collect, use, store, and protect your personal data throughout your use of our platform.
99ab (99ab.plus) is an online entertainment platform operating in Malaysia. We understand that your trust is our most valuable asset, and protecting your personal data is our top priority in every aspect of our operations.
This Privacy Policy explains in detail our data collection and processing practices, in accordance with Personal Data Protection Act 2010 (Malaysia PDPA). This policy applies to all users who register, browse, or use any services offered through the 99ab platform.
By using our platform, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the platform and contact us to delete your account.
We collect various types of information to provide you with a safe, seamless, and high-quality service. The following are the data categories we process:
| Data Category | Example Information | Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | Identity verification (KYC), fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, transaction notifications |
| Financial Information | Bank account number, account holder name, transaction records | Deposit and withdrawal processing |
| Usage Data | Game history, betting records, session time | Service improvement, fraud analysis |
| Technical Data | IP address, device type, web browser, operating system | Account security, threat detection |
| Cookie Data | Session cookies, preference cookies, marketing identifiers | User experience, website analytics |
We does not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless specifically required by law or the KYC process mandated by the authorities.
Your personal data is collected through various channels throughout your interactions with the 99ab platform:
99ab uses your personal data only for legitimate, stated purposes. The following are the primary purposes of our data processing:
99ab does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, we may share your data in the following limited and specific circumstances:
Every third party we work with is required to meet data security standards equal to or higher than our own. We conduct regular reviews of all partners to ensure ongoing compliance.
The security of your data is 99ab's top priority. We implement multiple layers of technical and operational protection to ensure your information remains secure at all times:
99ab retains your personal data for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable law. The following are our data retention guidelines:
When data is no longer needed and there is no legal obligation to retain it, 99ab will securely delete or anonymise that data from all our systems.
As a Malaysian citizen or resident, you have specific rights regarding your personal data under the Personal Data Protection Act 2010. 99ab is committed to respecting and facilitating the exercise of all these rights:
Request a copy of all personal data we hold about you at any time.
Request correction of any inaccurate, outdated, or incomplete data in our records.
Opt out of the use of your data for direct marketing purposes without requiring any justification.
Request deletion of your personal data when there is no longer a legitimate reason to retain it.
Receive your data in a structured, machine-readable format for transfer to another platform.
Request a temporary restriction on the processing of your data under certain circumstances provided by law.
To exercise any of the above rights, contact our data protection team via 24/7 live chat within the platform or by email at [email protected]. We will process your request within 30 calendar days from the date of receipt.
99ab uses cookies and similar tracking technologies to enhance your experience, ensure account security, and understand how users interact with our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser settings. However, disabling certain cookies may significantly affect the functionality of the 99ab platform.
If you have any questions, concerns, or complaints about how 99ab handles your personal data, our data protection team is ready to help. We take every privacy inquiry seriously and will respond in a timely manner.
All privacy-related communications may be submitted through:
If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory body.
Every layer of protection we build is to ensure your data remains safe, private, and fully under your control.
All data transmitted through the 99ab platform is encrypted using 256-bit SSL and TLS 1.3 protocol — the same standard used by Malaysia's leading banks to protect online financial transactions.
Your identity verification is a one-time process that takes less than 10 minutes. Once completed, your documents are stored securely and you will not need to go through the same process again.
99ab never sells, rents, or trades your personal information to advertisers or data brokers. Your data is used solely for purposes to which you have given explicit consent.
Our security system monitors all account activity in real time, 24 hours a day, 7 days a week. Any unusual activity is detected and addressed immediately to protect your account.
All data processing practices at 99ab fully comply with Malaysia's Personal Data Protection Act 2010. We conduct regular internal compliance reviews to ensure our standards remain current.
You may access, correct, or request deletion of your personal data at any time. Requests are processed within 30 days — no difficult questions, no complicated procedures.